Testimonials
Discover why homeowners, builders, and property managers across Connecticut, New York, Rhode Island, and Massachusetts trust ESCO for their elevator and lift installations, repairs, and ongoing service.
What Our Customers Are Saying
With more than 50 years of experience as the largest independent elevator contractor in the Northeast, we’ve built our reputation one project at a time. From residential elevator installations to commercial lift service and preventative maintenance, the relationships we build with our customers are at the center of everything we do. Don’t just take our word for it—here’s what they have to say.
“Did a great job for us in Greenwich. Solid company, would recommend for anyone considering an elevator, trustworthy, solid all the way around. April who handles a lot, like servicing is amazing. Very good personality, very considerate, really responsive. They do a great job!”
“Elevator Service installed my elevator 2 years ago, I did not have a service contract. On October 16 2025 the elevator stopped working . My wife and I are 76 years old and use the elevator especially in the morning when we awake and are wobbly, the stairs pose a potential hazard. They came out and got it working again the day after I notified them. When I spoke to the manager Matt he said he would take care of it at no charge. Great service!”
“The technicians working for Elevator Service Company were excellent in every way. They knew exactly what they were doing and did it well. They were timely, tidy, professional, pleasant and most importantly thoroughly knowledgeable in all aspects of elevator installation.”
“Our repair experience on March 26, 2025 was excellent. Will, the expert tech has a great personality and is a very talented guy who was relentless and efficiently solved our mechanical and electrical problems that have puzzled others who failed. My wife is very happy now to again have the choice of stairs or lift.”
“I worked with April. What a kind and understanding person! Certainly glad to have her help.”
“I am having my first maintenance/service visit next week. I have been working with April Davis who has been a pleasure. She does exactly what she says she will do, and she responds to calls and emails. The elevator was installed and requires a little bit of service, as well. April has been great in coordinating the service and maintenance visit. Thank you, April.”
“We had an Elevator Service company for more than 10 years now, servicing our elevator in Greenwich, Ct. Since April Davis joined the company, we had a wonderful experience, and whenever we call and ask for anything. She goes out of her way to help and often goes above and beyond what the job asks her to do for her clients. We highly recommend her and the company. She is a fabulous asset to the Elevator Service company. The company is reliable and very good at what they do. Thank you, April for everything.”
“We needed a minor problem fixed during our regular six-month maintenance visit so April, who is in charge of setting up service calls, sent us the fabulous Will, who was the original guy who installed our elevator three years ago. He solved our problem and we were back in action again.”
“Looking forward to our home elevator maintenance with this team. April is our fabulous point of contact. She’s responsive, proactive, tech savvy and upbeat.”
“The technicians working for Elevator Service Company were excellent in every way. They knew exactly what they were doing and did it well. They were timely, tidy, professional, pleasant and most importantly thoroughly knowledgeable in all aspects of elevator installation. . . from mechanics to building to electric and even the telephone.”
“We recently built a new home and included a 3 stop elevator in the design. Everyone we worked with at ESC from the design phase through delivery, installation and follow-up service have been very helpful, cooperative and highly competent. Mat worked with us throughout the entire process and Dan and Steve did an outstanding install. We’re very happy with the end result and recommend ESC for anyone looking for a residential elevator.”
“Employees like April and Will are what make working with Elevator Service Company a pleasure. They truly care about their customers, and it’s evident in every interaction. I would recommend this company based on my experience working with dedicated and caring team members like April and Will.”
“I had the PVE 37 Pneumatic Elevator installed in my house (3 floors) about five years ago. It has functioned well with only a few minor problems. Inspections have been performed twice annually. The technicians did their work thoroughly and were supportive and friendly. I have severe arthritis, and the elevators has made my life much easier.”
“Thank you Elevator Services, we brought you to the table a little late in our project but you were able to meet our specs per architect, deliver, install and get a passed State Inspection all within our time frame! Looking forward to our next project together, thank you for giving me peace of mind!”
“My organization has worked with Elevator Service Company for over 15 years. The ESCO team is incredibly reliable and consistent. I highly recommend them!”
“The two mechanics who just installed our elevator are extremely competent, worked amazingly long hours, cleaned up after themselves every evening, and answered all our questions with both patience and good humor. Rating: A+”
“Fantastic company, fantastic product. Mat knows his stuff and was always able to advise on what the best solution for every specific situation was. All I can say is, if you are choosing ESCO, you’re in good hands. 10/10 would recommend.”
“Elevator Service installed my home elevator ten years ago. I was impressed from the beginning. I was purchasing a pneumatic elevator, which was fairly new to market at that time, and the CEO of Elevator Service accompanied me to see the elevator at a special facility to ensure I was getting top quality customer care. I was very impressed the CEO took the time to personally see my house and then meet me at the warehouse. He was personally ensuring a new product line would be rolled out seamlessly into his existing company. He spent the time with me and I was just a potential client. This is the level of detail Elevator Service gives to its customers. During the past ten years my interactions with the company for routine annual maintenance have always been wonderful. They are friendly, professional, kind, and always go above and beyond. I cannot speak more highly of this company and its employees. It stems from the top down with the dedication of the CEO to his customers. Every employee that I have encountered embodies the same work ethic. It is always a pleasure to speak to them. During regular maintenance visits they are respectful of your house. And they are very nice to my dog. They know the elevator business and are able to answer questions with deep knowledge. If you are thinking of an elevator for your home this is the company to use. Thank you for ten years of great service.”